All products manufactured by our company are custom-made based on the client’s approved designs, specifications, and order forms.

Once production has begun, no refunds, cancellations, or chargebacks are allowed, as all costs are immediately invested into material procurement, labor, and production.

Production begins only after the client approves:

• Mockup files
• Sizes and quantity
• Colors, Pantone shades (if applicable)
• Fabric type and product description

Approval confirms that all details are correct, and the client accepts responsibility for any specifications provided or overlooked.

The client is responsible for providing accurate:

• Size breakdowns
• Fabric requirements
• Design details
• Delivery address

Any misunderstanding resulting from incomplete or incorrect information will not be the company’s responsibility .

All timelines stated are estimated, not guaranteed.

Custom orders vary based on:

• Quantity
• Complexity
• Size variations
• Embroidery and printing requirements
• QA and remaking process

Bulk custom orders generally require 6–8 weeks. Delays do not qualify for refunds.

Our company operates with multiple global production partners.

• Orders may be processed or shipped from any of our worldwide facilities, depending on availability and order requirements.
• This is not subject to client objection after order approval.

All custom orders go through a strict QA process.

However, minor variations may occur due to:

• Manual cutting and stitching
• Size differences in multi-age or multi-size orders
• Embroidery placement adjustments for smaller or larger garments
• These variations are industry-standard and do not qualify as defects.

If the client identifies defects:

• They must provide clear photos
• List the exact sizes and quantities affected
• Submit the complaint within 48–72 hours of delivery
• Once verified, only defective items will be remade and replaced , not refunded.

Where applicable, additional/free pieces may be included to:

• Offset minor factory errors
• Help clients replace any items with small imperfections
• These additional items do not qualify as “extra stock” and cannot be used as a basis for refund claims.

If the client has:

• Received the order
• Taken it into possession
• Used, distributed, or worn the products
• They are deemed to have accepted the goods, and no refund or return request will be processed thereafter.

It is the client’s responsibility to provide a valid and complete shipping address.

If a shipment is held due to incorrect details:

• The client must contact the courier directly
• The company is not liable for delays caused by incomplete address information

Initiating a chargeback for a non-refundable custom order is a violation of our terms.